Transport operator and driver-partner framework.
Version 3.0 · Effective 31 July 2026
These Supplier Terms apply whenever a transport operator, fleet owner, dispatcher, driver company or subcontractor accepts a BusCom purchase order, booking instruction or service request.
The Supplier is an independent contractor and operating carrier, not an employee, agent or partner of BusCom. It has sole operational control and responsibility for licences, vehicles, drivers, safety and legal compliance.
Acceptance occurs by written confirmation, commencing performance or accepting payment. The Supplier must provide current company, VAT, bank, licence, insurance and vehicle documents on request.
The Supplier warrants that it and all subcontractors hold every permit, operator licence, insurance, driver qualification, tachograph record, roadworthiness approval and authorisation required for the route and service.
The Supplier must comply with driving/rest time, working time, cabotage, accessibility, environmental, employment, tax, sanctions and safety laws.
Vehicles must be clean, safe, roadworthy, appropriately insured, of confirmed capacity and standard, and equipped as agreed. Drivers must be professional, rested, appropriately dressed, contactable and capable of communicating operationally.
No material vehicle substitution or subcontracting is permitted without BusCom approval, except an emergency replacement necessary to protect passengers, which must be notified immediately.
The Supplier must arrive early enough for boarding, follow the confirmed itinerary, use lawful safe stops, assist reasonably with luggage, and report delays or issues immediately.
The Supplier may not accept material route changes or collect extra money directly from the Customer without BusCom authorisation.
The Supplier must review the itinerary before acceptance and immediately identify any legal or practical issue. Acceptance confirms that the itinerary is feasible based on disclosed information.
Any later change required because the Supplier failed to identify an obvious compliance issue is at the Supplier’s cost, except where caused by new Customer instructions or unforeseen events.
The agreed supplier price is fixed and includes all items stated in the purchase order. Additional charges require prior written approval and supporting evidence.
Invoices must show the booking reference, service date, legal entity, registration/VAT details, bank account and applicable VAT treatment. BusCom may withhold disputed amounts while paying undisputed amounts.
The Supplier must not cancel except for genuine impossibility. It must notify BusCom immediately and use reasonable efforts to provide an equivalent lawful replacement at no higher cost.
The Supplier is responsible for reasonable direct replacement costs caused by an unjustified cancellation, subject to the agreed liability framework and applicable law.
The Supplier must have a practical emergency and breakdown plan, notify BusCom immediately, protect passengers, arrange recovery or replacement and cooperate with claims and evidence requests.
Serious accidents, injuries, police involvement, allegations of misconduct and data incidents must be escalated without delay.
Customer and group-leader information is used only to perform the assigned service. The Supplier must not add contacts to marketing lists, sell data, solicit the Customer for the quoted or booked service, or disclose BusCom pricing.
For 12 months after the service, the Supplier must not knowingly bypass BusCom to contract directly for the same recurring movement introduced solely by BusCom, except where a relationship was demonstrably pre-existing or the Customer approaches through an independent public tender. Any remedy is limited to proportionate proven loss.
Supplier identities, Customer details, rates, margins, itineraries, CRM information, contracts and operating methods are confidential. Disclosure is limited to personnel who need it and are bound by confidentiality.
The parties act as independent controllers for their respective purposes unless a specific data-processing agreement says otherwise. Each must process only necessary data, apply security, respect rights and notify the other promptly of relevant breaches or requests.
The Supplier must delete operational contact data when no longer needed, subject to legal retention, and must not retain it for marketing.
The Supplier must maintain legally required motor, passenger and public-liability insurance and any additional cover reasonably appropriate to the service. Certificates must be supplied on request.
The Supplier must cooperate fully with complaint, chargeback, insurer, authority and court investigations and preserve tachograph, GPS, dispatch, driver and vehicle evidence.
The Supplier must prohibit harassment, discrimination, intoxication, smoking with passengers, unauthorised recording and inappropriate contact. Drivers working with school or vulnerable groups must meet applicable safeguarding requirements.
BusCom may request compliance evidence, passenger feedback and corrective action. Serious or repeated failures may result in suspension or termination from the supplier network.
Each party is responsible for direct loss caused by its breach, negligence or misconduct. The Supplier indemnifies BusCom against reasonable third-party claims arising from unsafe operation, licensing failure, driver misconduct, vehicle defect, unlawful subcontracting, data misuse or Supplier breach, except to the extent caused by BusCom.
Nothing limits liability that cannot lawfully be limited. Any negotiated cap in a purchase order prevails.
A Supplier affected by extraordinary circumstances must notify BusCom immediately, provide evidence, mitigate and cooperate on alternatives. Staff shortage, routine breakdown or overbooking is not automatically force majeure.
BusCom may terminate immediately for serious safety, licence, insurance, fraud, corruption, sanctions, confidentiality, data-protection or customer-solicitation breach, or repeated poor performance.
The Supplier must not offer or accept improper payments and must comply with applicable sanctions and anti-money-laundering requirements.
These Supplier Terms are governed by Latvian law. Courts of Latvia have jurisdiction unless the purchase order states another dispute mechanism. The parties should first attempt prompt commercial resolution.
Operators interested in joining the BusCom network: contact@buscom.info.
