This Privacy Notice ("Notice") sets out how BusCom SIA , a legally registered company in Latvia, (referred to as "Company," "BusCom," "we," "our," or "us") protects the privacy of your personal information. If you're interested in how we use cookies and similar technologies, please refer to our separate Cookie Statement .

We offer a range of services related to group ground transportation, including products and services offered through our website, emails, and other digital platforms. This Notice applies to all personal information collected while providing these services or when you contact us by email, phone, or post.

Note: BusCom was previously registered in France under a different legal structure. As of 2025, the company is no longer registered in France and now operates under BusCom SIA , based in Latvia.

Personal Information

"Personal information" refers to data that identifies or can reasonably identify an individual, such as your name, email address, phone number, and other booking-related details.

Information You Provide

When making a booking or requesting a quote, you may be asked to provide:

Full name
Email address and phone number
Pickup and drop-off addresses
Flight details (if applicable)
Passenger information (if booking for others)
Payment method (handled by secure third-party providers)

You may also share information when contacting us by phone, email, or social media, or when submitting feedback or a review.

Information You Provide About Others

If you provide information about other passengers (e.g., friends, family, or colleagues), you confirm that you have their permission and that they are aware of this Notice.

Information We Collect Automatically

We may collect:

Device and browser details
IP address
Referral URLs
Session data
Booking channel and usage patterns
Location data (when you allow access on your device)

We may combine this information with data provided directly by you to personalize your experience and improve our services.

Why We Collect and Use Personal Information

We use your personal data to:

Process and manage bookings
Communicate with you (confirmations, modifications, reminders)
Provide customer support
Improve our platform and services
Send marketing communications (with your consent)
Conduct reviews, satisfaction surveys, and research
Ensure safety and fraud prevention
Comply with legal obligations

Legal Basis for Processing

We rely on the following legal grounds:

Contractual necessity : To provide the service you requested
Legitimate interest : To improve our platform, market relevant services, and ensure security
Consent : For direct marketing or specific optional services

You can withdraw consent at any time by contacting us at contact@buscom.info with "Privacy" in the subject line.

How We Share Your Information

We may share your data with:

Transport Service Providers to fulfill your booking
Payment processors for secure transactions
Customer support providers and affiliated partners
Government or law enforcement authorities , when required by law
Marketing and research providers , only with your consent

We ensure that all third parties handle your data securely and lawfully.

Mobile Devices

Our website is mobile-friendly and may access your location (with permission) to enhance the user experience. Push notifications and location tracking can be disabled in your device settings.

We may use cross-device tracking to better tailor your experience. To opt out, sign out of your account before browsing.

Data Security

We implement robust security measures to protect your information. Access is limited to authorized personnel and managed in compliance with applicable Latvian and EU GDPR data protection laws.

Children’s Privacy

Our services are not intended for children under 16 years of age. If we collect information from a minor (e.g., as part of a group booking), we will only process that information with the parent or guardian’s consent.

Your Rights

You have the right to:

Access the personal information we hold about you
Correct, update, or delete your data
Object to or restrict how your data is processed
Withdraw marketing consent at any time

To exercise your rights, please contact us by email or through our Data Subject Access form (available upon request).

Marketing Communications

When requesting a quote, you can choose whether to receive marketing messages. You can unsubscribe at any time via the unsubscribe link in emails or by contacting us directly.

Contact Us

Data Controller : BusCom SIA
Registered address : Miķeļa iela 27, Mārupe, Mārupes novads, LV-2167, Latvia
Email : contact@buscom.info (Subject: "Privacy")

This policy may be updated periodically. We encourage users to review it regularly for any changes.

Effective date : July 23, 2025