contact@buscom.info
+33 1 84 80 99 65 ,  +44 20 7170 6020

Terms & Conditions

Effective Date: 17 June 2025

These Terms & Conditions govern your use of the website https://www.buscom.info/ ("Website") and any correspondence with BusCom ("we," "our," or "us"). By accessing or using our Website, submitting a booking request, or corresponding with us, you agree to be bound by these Terms.

0. Definitions

"Company" refers to BusCom SIA.
"Client" refers to the individual, group, or entity booking the service.
"Passenger" refers to any person using the booked transportation.
"Reservation" refers to a service request made by the Client.
"Contract" means the agreement between the Client and BusCom SIA upon confirmation of a booking.
"Service" includes the transport and any additional services provided.
"Driver" refers to the individual operating the vehicle.

1. Company Information

BusCom is a transportation and travel service provider, registered in Latvia under the name BusCom SIA, with registered address Mikela iela, Marupe, LV-2167, Latvia. We operate globally with service bases in Paris, Munich, Amsterdam, and Stockholm. BusCom was previously registered in France under a now-liquidated legal entity. We are partnered with BComTravel.

2. Intellectual Property

All content on this Website (including text, graphics, images, logos, and software) is the property of BusCom SIA or its licensors and protected by copyright, trademark, and other intellectual property laws. You may download and print extracts for personal, non-commercial use only. No part of the Website may be copied, reproduced, republished, or distributed without our prior written consent.

3. Use of the Website

You agree to use this Website lawfully and responsibly. You must not misuse the Website by introducing viruses, attempting unauthorized access, or transmitting harmful or illegal material. We reserve the right to deny access at our sole discretion.

4. Third-Party Links

Our Website may contain links to third-party websites. We do not control or accept responsibility for the content, terms, or practices of these websites. Access them at your own risk.

5. Booking and Payment

  • Bookings must be made via email or through our Website. Reservations are only confirmed after full or partial payment and written confirmation from us.

  • All deposits are non-refundable.

  • You may pay a 30% deposit to confirm the service. However, full payment must be completed no later than 14 days before the scheduled service date.

  • If the full payment is not received in time, BusCom SIA reserves the right to cancel the service without refund of any deposit paid.

  • Accepted payment methods include bank transfer, credit card (3.5% surcharge), and Stripe.

  • Invoices are issued based on the payment method and must include full company billing details if applicable.

  • Price offers are not fixed and may change based on availability, vehicle location, dates, and other operational circumstances. Offers are valid for a limited time and subject to re-confirmation upon payment.

  • If payment is made but the originally proposed vehicle is no longer available, we will inform the client and attempt to offer a suitable alternative. Additional charges may apply.

  • All communication must be held in written form by email.

6. Changes and Cancellations

  • Clients may request changes or cancellations in writing. Approval is subject to availability and additional fees may apply.

  • Cancellations must be confirmed in writing by BusCom SIA to be valid.

  • Cancellation less than 10 business days before service: full charge applies.

  • No-show (Client not present at pickup within 60 minutes): 100% charge.

  • Refund requests must be submitted within 7 days of cancellation confirmation and may take up to 14 working days to process.

  • If a client experiences an unexpected situation affecting the service, they must notify our office within 12 hours of the incident. We will make reasonable efforts to assist based on the nature of the issue and contract terms.

  • If, after review, we determine the complaint is not justified and our contractual obligations were fulfilled, we reserve the right to deny any refund request.

7. Client Responsibilities

  • Clients must behave respectfully, follow local laws, and cooperate with BusCom SIA staff and partners.

  • Clients are liable for any damages caused by them or their party.

  • Failure to meet financial obligations (e.g. providing accommodation or meals for drivers, if agreed) may lead to service termination and additional charges.

  • Clients are not permitted to arrange or agree on any additional services, detours, or extensions directly with the driver. All such requests must be communicated in advance with the BusCom SIA office and agreed upon in writing. Charges may apply for any adjustments.

  • Clients must provide the correct, complete, and precise destination address and confirm that it is suitable and accessible for the vehicle type requested. BusCom SIA and its drivers will do their best to follow the route and itinerary provided, but BusCom SIA cannot be held liable for errors in the address, incorrect timing, or inaccessible roads—especially in locations where large vehicles cannot safely or legally enter. If the address is incorrect, unsuitable, or unreachable, BusCom SIA reserves the right to deliver the service to the nearest physically accessible location or offer an alternative solution. Clients are solely responsible for these details, and no refund shall be issued under such circumstances. Please note that BusCom SIA is not responsible for knowing the detailed layout of every city or street across Europe.

  • If an itinerary needs to be changed at the last minute due to circumstances beyond BusCom SIA's control (such as road renovations, detours, traffic congestion, or closures), BusCom SIA is not responsible for delays or alternate arrival routes. The client is responsible for ensuring the practicality and feasibility of the proposed itinerary. In such cases, the client shall not be entitled to any compensation or refund.

  • All drivers operate under European Union driver working time regulations. If the client or group is late for the agreed pickup time, and waiting would cause the driver to exceed their legally permitted working hours, the driver may leave without completing the pickup. Unless a prior written agreement is made with a BusCom SIA representative at least 24 hours before the service begins, this will be considered a no-show. In such cases, the client shall not be entitled to any refund or compensation. If no waiting time has been pre-arranged or stated in the service agreement, a maximum waiting time of 20 minutes is included in the service. After this time, the driver is authorized to leave in order to comply with their schedule and not impact subsequent services.

8. Our Commitments

BusCom SIA aims to provide high-quality services as described. If we fail to do so, we may offer appropriate compensation. Our liability is limited to the amount paid by the Client for the service and excludes any indirect or consequential losses.

9. Disclaimers and Limitations

We provide our Website and services "as is." We make no warranties about the accuracy, completeness, or availability of the Website. We are not liable for delays, interruptions, or any damages, unless due to gross negligence or intent, and only as allowed by law.

10. Force Majeure

BusCom SIA is not liable for delays or failure in performance due to events beyond our reasonable control, such as natural disasters, strikes, war, civil unrest, or government actions.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the Website after changes constitutes acceptance.

12. Jurisdiction

These Terms are governed by the laws of Latvia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Latvia.

13. Data Privacy & Communication

We collect email addresses and other contact details for operational and marketing purposes. Clients may receive newsletters, offers, or service updates via email. You can unsubscribe from our marketing communication at any time by using the unsubscribe link or by contacting our team directly.

14. Additional Policies

  • Passengers are responsible for fastening their seat belts where available and for remaining seated while the vehicle is in motion.

  • Clients must inform BusCom SIA in advance of any passengers requiring mobility assistance or wheelchair access. While we aim to accommodate such needs, clients remain responsible for assistance during boarding and disembarking.

  • Clients may not bring animals on board without prior written approval, except for certified guide dogs notified in advance.

  • Consumption of food and alcohol is not permitted on board unless previously agreed in writing. Illegal substances are strictly prohibited.

  • Luggage must be safely stowed as instructed by the driver. Large or bulky items may be refused if not previously declared. BusCom SIA is not liable for lost, stolen, or damaged personal property.

  • Only printed or digital signage approved by BusCom SIA may be displayed on our vehicles.

  • Clients and all passengers must follow safety regulations while on board, including wearing seatbelts where required. Any damages or cleaning fees due to passenger behavior will be charged to the client.

  • Our drivers may refuse service to any individual exhibiting unsafe or abusive behavior. In such cases, no refund will be issued.

  • We are not responsible for items left in vehicles. Found items may be returned upon request at the client's expense.

  • We may subcontract services to trusted local partners to ensure service delivery. These partners are expected to meet our quality standards.

  • We maintain insurance as per Latvian/EU law. Clients are strongly encouraged to obtain personal travel insurance.

  • Clients must remain reachable during the service. Inaccessibility may affect service delivery and limit our liability.

  • Clients must comply with local laws and regulations in each country of operation. Non-compliance may result in service refusal or cancellation.

Final Note: If all communication is conducted clearly and in written form, BusCom SIA is committed to doing everything reasonably possible to ensure a smooth and satisfying experience for our clients.

If you have any questions, please contact us at contact@buscom.info .

Thank you for using BusCom. We appreciate your trust and look forward to serving you.