Private coach, minibus and group-transport bookings.
Version 3.0 · Effective 31 July 2026
These Terms are drafted for BusCom’s broker and transport-arranger model and distinguish Business Customers from Consumers. They combine commercial protections with mandatory consumer and passenger-rights safeguards.
The Booking Confirmation should always state the contracting entity, whether BusCom acts as arranger or carrier, the service, price, inclusions, payment deadlines and any special cancellation schedule.
“BusCom” means SIA “BCOM TRAVEL”, registration number 40203370984, VAT number as stated on the applicable invoice, where registered, address Mālpils iela 2B-1, Rīga, LV-1013, Latvia, trading under the BusCom brand.
“Customer” means the person or organisation requesting, accepting or paying for a Booking. “Consumer” means a natural person acting mainly outside trade or profession. “Business Customer” means every other Customer.
“Booking” means the agreed charter, transfer, tour, shuttle, disposal or related service described in the written Booking Confirmation. “Transport Operator” means the independent licensed carrier that physically performs all or part of the transport. “Passenger” means a person carried under the Booking.
The quotation, Booking Confirmation, any expressly incorporated special conditions and these Terms together form the Contract.
BusCom is a transport arranger, broker and booking coordinator unless the Booking Confirmation expressly states that BusCom is itself the operating carrier.
BusCom may obtain capacity from independent licensed operators and subcontract operational performance. The Transport Operator controls the vehicle, driver, safety, route feasibility and legal compliance during performance.
BusCom remains responsible for its own contractual obligations and does not use this clause to exclude mandatory liability. The identity of the planned operator may change before or during the service where reasonably necessary.
A quotation is based on the information supplied and is not a reservation unless expressly marked otherwise. Vehicle and operator availability may change until written confirmation and the required payment are received.
A quotation is valid for the period stated, or 7 calendar days if no period is stated, but may be withdrawn before acceptance where availability, taxes, exchange rates, fuel costs, tolls or supplier prices materially change.
The Customer must check all dates, local times, addresses, passenger numbers, luggage, stops, inclusions, exclusions, vehicle requirements and special needs before acceptance.
A binding Booking is formed when BusCom issues written confirmation after receiving the required acceptance and payment, unless the confirmation expressly states otherwise.
Acceptance may be made by written approval, electronic signature, online acceptance or payment requested for the Booking. A person acting for an organisation confirms authority to bind it.
A request for a quotation, a provisional hold or an automated payment acknowledgement alone does not guarantee a Booking.
The confirmed price covers only the services and inclusions stated. Unless stated otherwise, it excludes parking, city permits, ferries, accommodation and meals for drivers, additional mileage or time, extraordinary cleaning, venue fees, guides and passenger expenses.
VAT treatment depends on the contracting parties, route and applicable place-of-supply rules. The invoice and confirmation govern. The Customer must provide accurate VAT and billing information.
BusCom may correct an obvious clerical or calculation error before performance. After confirmation, a price change requires a contractual basis, Customer-requested change, new tax or government charge, or another circumstance permitted by mandatory law.
The deposit and balance deadlines are stated in the quotation or invoice. Time for payment is essential because BusCom may need to secure non-refundable supplier capacity.
BusCom may cancel or suspend an unperformed Booking if payment is overdue after reasonable notice. Amounts already incurred or contractually committed may remain payable.
Payment is complete only when cleared funds are received. Bank fees, intermediary charges and currency-conversion costs are borne by the payer.
No surcharge will be imposed for a payment method where prohibited. Any permitted fee for a corporate, commercial or excluded card scheme will be disclosed before payment and will not exceed the actual reasonable processing cost.
Unless a quotation states a different, expressly accepted schedule, the following standard cancellation charges apply to the total Booking price:
| Cancellation received | Charge |
|---|---|
| More than 60 days before first service | 15% |
| 31–60 days | 30% |
| 15–30 days | 50% |
| 8–14 days | 75% |
| 0–7 days or no-show | 100% |
Where BusCom or the operator has incurred a higher non-recoverable third-party cost specifically for the Booking and that cost was fairly disclosed or reasonably unavoidable, the charge may reflect that proven loss, subject to mandatory consumer law.
A reduction in passengers, hours, mileage or vehicles after confirmation does not automatically reduce the price because capacity may already be committed. BusCom will credit genuine savings where reasonably achievable.
Consumer rights that cannot lawfully be waived remain unaffected. The statutory withdrawal right may be excluded for passenger transport or leisure services supplied on a specific date where applicable law provides.
Changes are effective only when accepted in writing by BusCom. Additional time, distance, vehicles, drivers, permits, parking, tolls, accommodation, supplier charges and administrative work may be added to the price.
A material change may require a new quotation. If the change cannot be accommodated, the original Booking remains binding unless the parties agree otherwise.
The Customer must not agree material route, timing or payment changes directly with a driver. Safety-critical adjustments by a driver do not amend the Contract unless BusCom confirms them.
BusCom may replace the planned Transport Operator, driver, vehicle make, model, colour, year or configuration with a reasonably equivalent or larger lawful vehicle where operationally necessary, provided the essential service and confirmed capacity are maintained.
If a specific feature was expressly guaranteed in the Booking Confirmation and cannot be supplied, BusCom will seek a reasonable alternative or proportionate remedy.
If BusCom cannot perform a material part of the Booking for reasons within its responsibility, it may offer re-performance, an alternative, a price reduction or refund for the unperformed part, subject to mandatory rights.
BusCom may cancel where performance would be unlawful, unsafe, sanctioned, impossible or materially affected by non-payment, false information, abusive conduct or force majeure.
Transport Operators are expected to hold licences, insurance and approvals required in the country of operation and to provide roadworthy vehicles and legally qualified drivers.
Vehicle photographs and descriptions are illustrative unless a particular vehicle is expressly guaranteed. Minor differences in seat layout, branding, colour, amenities or storage do not constitute breach where the confirmed core requirements are met.
Wi-Fi, USB ports, toilets, entertainment, air-conditioning and similar amenities are subject to availability and may fail during service. BusCom will use reasonable efforts but does not guarantee uninterrupted operation unless expressly agreed.
The Customer must supply complete addresses, local times, flight or train numbers and a reachable group-leader telephone number.
Unless otherwise confirmed, included waiting time is 20 minutes for ordinary pickups and 60 minutes from actual landing for airport pickups where correct flight information was supplied. Additional waiting is chargeable and subject to driver-hours limits.
If the group cannot be found, the driver and BusCom will make reasonable contact attempts. The service may be treated as a no-show after the included period or sooner if further waiting would breach law or prejudice another service.
Airport meeting-point instructions vary. The Customer must review the confirmation and keep the group leader’s phone switched on.
Travel and arrival times are estimates. Traffic, accidents, roadworks, border controls, ferries, strikes, demonstrations, weather, police action, events and vehicle restrictions may cause delay.
The Customer must allow adequate contingency for flights, trains, ferries, cruises, ceremonies, performances and other fixed-time events. BusCom does not guarantee an onward connection unless expressly guaranteed in writing.
For Business Customers, BusCom is not liable for indirect or consequential losses such as lost profit, missed opportunity, reputation or the cost of a missed connection, except where liability cannot lawfully be excluded.
Where monitoring is included, it is a reasonable-efforts service and depends on accurate references and reliable third-party data.
A substantial delay, diversion, cancellation or terminal change may require rescheduling, additional waiting, a new vehicle or a new price. If the original vehicle or driver cannot lawfully remain, BusCom will seek an alternative but cannot guarantee availability.
The Customer remains responsible for informing BusCom promptly of changes and for costs not recoverable from the airline, rail, ferry or travel insurer.
All itineraries are subject to applicable driving-time, rest, working-time, cabotage, permits, road-access, vehicle-weight and safety rules.
No Customer or Passenger may require a driver to break the law. BusCom may alter timings, use additional drivers, divide services or shorten an itinerary where necessary for compliance.
If Customer delay makes the confirmed itinerary unlawful or impossible, the affected part may be changed or omitted without refund, although BusCom will use reasonable efforts to find a lawful solution.
Where driver accommodation is not included, the Customer must provide and pay for a safe single room with private bathroom, breakfast, suitable rest conditions and lawful coach parking near the group hotel.
Accommodation details must be supplied early enough to confirm route and rest compliance. Inadequate or distant accommodation may cause additional transfer, parking or driver costs.
For long tours, additional drivers, local drivers, empty positioning mileage, ferries, tolls and overnight vehicle parking may be required and charged as stated in the quotation.
The Customer must ensure that all stops are legally and physically accessible to the booked vehicle and disclose narrow streets, weight limits, low bridges, private roads, pedestrian zones, event closures and venue restrictions.
The driver may use the nearest safe lawful location or an alternative route. Door-to-door access is not guaranteed.
Permits, parking, tolls and low-emission charges are included only where stated. Undisclosed or newly imposed charges may be invoiced.
Passenger and luggage quantities must remain within confirmed capacity. Oversized luggage, musical instruments, sports equipment, bicycles, mobility devices, exhibition goods, prams and animals must be declared before confirmation.
The driver may refuse any item that cannot be carried safely, lawfully or without damage. A seat may not be used for unsecured heavy equipment.
The Customer is responsible for loading, identifying and collecting belongings unless assistance is expressly included.
Wheelchair lifts, wheelchair spaces, accessible vehicles, child seats and other special equipment are supplied only if expressly confirmed.
The organiser must communicate needs accurately and arrange personal assistance not included in transport. Certified assistance dogs are accommodated according to applicable law when notified.
The organiser is responsible for supervision, permissions, safeguarding, passenger counts and legally required child restraints unless BusCom expressly agrees to supply them.
Passengers must follow lawful driver instructions, use seat belts where fitted, remain seated when required, and avoid conduct that is dangerous, abusive, discriminatory, unlawful or damaging.
Smoking and illegal drugs are prohibited. Alcohol, food, decorations, branding, pets and amplified music require prior approval and remain subject to operator rules and local law.
A driver may refuse or terminate carriage where conduct creates a safety, legal or material damage risk. No refund is due for service lost because of Passenger misconduct.
The Customer is responsible for reasonable evidenced costs of cleaning, repair, replacement, delay and loss of use caused by the Customer or Passengers.
Examples include vomiting, smoking, stains, broken fittings, graffiti, excessive rubbish, blocked toilets and unauthorised decorations.
BusCom may request a security deposit for higher-risk groups or services. Any deduction will be explained and supported by reasonable evidence.
Passengers remain responsible for personal property. BusCom and the Transport Operator are not liable for unattended or forgotten items except where mandatory law provides otherwise.
Found property may be stored for a limited time and returned at the owner’s cost. Collection, courier, administration and customs charges may apply.
In the event of breakdown, accident, illness or another operational emergency, BusCom and the Transport Operator will take reasonable steps to protect passengers and restore or replace the service.
A replacement may differ from the original vehicle and may require passengers to transfer. Remedies depend on the circumstances, the affected portion and mandatory passenger rights.
Neither party is liable for failure or delay caused by events beyond reasonable control, including severe weather, natural disaster, epidemic or pandemic measures, war, terrorism, civil disorder, government action, sanctions, border closure, major road closure, widespread strike, cyber incident affecting essential systems or comparable extraordinary event.
The affected party must notify the other and mitigate reasonably. BusCom may offer rescheduling, alternative performance or refund of the unperformed portion, less lawful and evidenced irrecoverable costs.
The Customer must not use the service for unlawful purposes or cause BusCom or an operator to breach sanctions, export controls, immigration, trafficking, customs or public-safety laws.
BusCom may conduct proportionate screening and refuse or terminate a Booking where performance would create a legal or serious reputational risk.
Operational issues should be reported immediately using the emergency contact in the confirmation so BusCom has an opportunity to assist.
A written complaint should be submitted within 14 calendar days with the booking reference, facts, times, evidence and requested outcome. A later complaint will still be considered where mandatory law requires, but delay may impair investigation.
BusCom aims to acknowledge promptly and provide a reasoned response within a reasonable period.
Nothing excludes liability for death or personal injury caused by negligence, fraud, wilful misconduct, or any liability that mandatory law does not permit to be excluded or limited.
For Business Customers, BusCom is liable only for direct reasonably foreseeable loss caused by its proven breach. It is not liable for indirect, consequential or economic loss, including lost profit, business, opportunity, reputation, savings, event or connection. Subject to non-excludable liability, aggregate liability for one Booking is limited to the amount paid to BusCom for that Booking.
For Consumers, limitations apply only to the extent permitted by mandatory consumer and passenger-rights law.
BusCom is not responsible for loss caused by incorrect information, inaccessible locations, undeclared needs, Passenger conduct, external transport disruption, or Customer instructions conflicting with law or safety.
A Business Customer will reimburse BusCom for reasonable third-party claims, losses and costs caused by materially incorrect information, Passenger misconduct, unauthorised instructions, vehicle damage, infringement of law or breach of the Contract, except to the extent caused by BusCom.
Mandatory passenger rights under national law and applicable EU legislation remain unaffected. Regulation (EU) No 181/2011 principally concerns regular bus and coach services, but certain provisions may apply in specific circumstances.
Customers and Passengers should obtain suitable travel, cancellation, medical, event and property insurance. BusCom is not an insurer.
Personal data is processed under the Privacy Policy. The Customer must lawfully provide Passenger information and make the Policy available to relevant people.
For a confirmed service, BusCom may share the minimum operational information with the assigned operator and driver, including group-leader details. Before confirmation, identity and direct contact information should not ordinarily be shared merely to obtain a price.
Quotations, supplier identities, negotiated prices, availability and commercial methods are confidential business information where marked or reasonably understood as confidential.
A Business Customer must not knowingly use confidential supplier information introduced solely through BusCom to circumvent BusCom for the same specifically quoted movement during the quotation validity period and 12 months thereafter. This clause does not prevent use of a supplier independently known and documented before the introduction, public procurement, or ordinary market competition.
Any remedy must be proportionate to proven loss and applicable law; this clause does not restrict consumer choice.
Website content, branding, quotations, templates, text, graphics, databases and software are owned by or licensed to BusCom and may not be copied, scraped, republished or commercially exploited without permission, except where law allows.
Website information is general and may change. A confirmed Booking is governed by its confirmation, not by later website changes.
Email to the address used for the Booking is the primary channel. Messaging applications and telephone may be used operationally, but material changes must be confirmed by BusCom in writing.
The Customer must keep contact details current and monitor messages near the service date.
Electronic records, CRM logs, payment records and written correspondence may be used as evidence, without preventing either party from challenging an error.
BusCom may subcontract transport and supporting services and may assign the Contract as part of a genuine reorganisation, sale or transfer of the BusCom business, provided Customer rights are not materially reduced.
The Customer may not transfer a Booking without written consent, except that a group organiser may substitute a responsible organiser where BusCom is notified.
Nothing in these Terms removes mandatory consumer rights. Where a term conflicts with mandatory law, the mandatory rule prevails and the remainder continues.
A Consumer may bring proceedings in any court available under mandatory jurisdiction rules. Any reference to Latvian courts is not exclusive against a Consumer where EU or national law provides otherwise.
BusCom will not rely on a term that is unfair, non-transparent or unenforceable against a Consumer.
The Contract is governed by Latvian law, without depriving a Consumer of mandatory protection of the country in which the Consumer habitually resides where that protection applies.
For Business Customers, courts of Latvia have exclusive jurisdiction unless the Booking Confirmation provides arbitration or another written forum.
Before proceedings, the parties should attempt good-faith written resolution. This does not suspend mandatory limitation periods unless agreed.
If a provision is invalid, it is adjusted or severed to the minimum extent necessary and the remainder continues.
Failure to enforce a right is not a waiver. A waiver must be written.
The Contract is the entire agreement concerning the Booking, except for fraud and representations that cannot lawfully be excluded.
The English version governs unless mandatory law requires otherwise. Translations are provided for convenience unless expressly agreed.
Changes to these website Terms apply prospectively. The version incorporated into a confirmed Booking remains applicable to that Booking.
Questions about these Terms: contact@buscom.info. See also the plain-language Booking Conditions Summary.
